Not had chance yet to engage with support, but the bottom line was that with my Sky Ireland sim in the phone, I had perfect mobile signal including data from Brussels right up to the point where I got a text message to welcome me to the Netherlands. At that point, I lost data, and only got it back by going out on Saturday morning, and buying a PAYG sim for a Dutch service, which worked perfectly until we got home in Ashbourne, where I could power down the phone to swap the sim back to the Sky sim., which at least proved that the issue was not with the phone.
I didn't have a suitable sim removal tool with me in the bag, I won't make that mistake again, but I'm not sure I want to risk staying with Sky, as they clearly don't have the resources to fix issues like this, it was reported 2 MONTHS ago, so I was not amused to discover the hard way that they'd not got it resolved, to say I was not impressed would be a huge understatement, this was meant to be a special weekend, and the phone was a critical part of the planning, to be able to get things like Google translations, among other things, and to be able to look up things like public transport routes and timetables. No data outside the hotel WiFi coverage was NOT helpful!
Shore, if twas easy we'd all be doin it!
