sky device condition checker

[Em0298]

I am trying to use a link sent via text message from sky to take photos of my old iphone. It opens up the sky device condition checker and allows me to type in the SW number and my postcode but then fails to open camera and allow me to take photos of my old iphone. All it shows me is a white box with a red outline but when I click take picture nothing happens. Any help would be appreciated as I have to send my old iphone back within 2 weeks.

[63johnw]

Hi @Em0298  you aren't the first to report this. 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Coley-W95]

Thanks for escalating this @63johnw. We’ve sent @Em0298 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.