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This discussion topic is read only This discussion topic has been answered Discussion topic: signal keeps dropping now getting E

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Avatar for Willyla
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This message was authored by: Willyla

Message posted on ‎29 Jul 2025 05:52 PM

5g

I have 3G but can not get 4 or 5g

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This message was authored by: caesarome

Message posted on ‎29 Jul 2025 05:55 PM

Re: 5g

Posted by a Superuser, not a Sky employee. Find out more

@Willyla 

Have you activated the 5G add on via your account ?

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This message was authored by: Vickykent32

Message posted on ‎29 Jul 2025 06:18 PM

Re: 5g

Hello I have 5G activated and only have access to 3G at this moment in time in Kent 

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This message was authored by: caesarome

Message posted on ‎29 Jul 2025 06:19 PM

Re: 5g

Posted by a Superuser, not a Sky employee. Find out more

@Willyla @Vickykent32 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

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This message was authored by: Vickykent32

Message posted on ‎29 Jul 2025 06:21 PM

Re: 5g

That link says its working fine, but having issues on devices both using the Sky network 

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This message was authored by: Vickykent32

Message posted on ‎29 Jul 2025 06:21 PM

Re: 5g

On 2 devices*

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This message was authored by: Samraj Answer

Message posted on ‎30 Jul 2025 10:15 AM

Re: signal keeps dropping now getting E

Posted by a Sky employee

Hi, everyone.

 

Thanks for raising this.

 

There was an issue that was identified yesterday, but it has since been resolved - therefore, I've decided to lock this discussion.

 

If you continue to experience 4G or 5G service issues, please create a new discussion.

 

Thank you.

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