return a phone

[muntahina]

Hi I want to return my phone. I bought the iphone 16 pro however i'm not happy with the size so i'd like to return it and buy the iphone 16 pro max. I bought it on contract. Please advise me on what to do. Thank you.

[PandJ2020]

If you are still within your cooling off period (1 month) then call Sky (150 from a Sky SIM) to arrange a return.

[Daniel0210]

@muntahina 
If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order the alternative Pro Max you will undergo further credit checks.