restore from the cloud

[Bev2117]

I have a new iphone 18 pro and days later its still restoring from the cloud and seems stuck. Does anyone have any idea what to do?

[AceRimmer]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141