refund issue

[Amna6]

i returned phone more than 3 weeks ago but didn't get my refund yet

[Daniel0210]

@Amna6 

If this was a new device you decided you didnt want (and were within the 31 days cooling off period) you'll need to contact Sky to chase it up.

Hopefully you obtained and kept any subsequent proof of posting safe and indefinitely. 

[Flossa+1]

Your not getting a refund. I returned a MacBook in December, starting ringing about refund of £90! I was told it would take 3-5 days for refund. February 7th still waiting for refund. I have now phoned sky 13 times regarding this. 

[caesarome]

@Flossa+1 

What is the story behind you returning this, did you change your mind within the 31 days cooling off period ?

[Amna6]

yeah i want return i don't need 

[Daniel0210]

@Amna6 

If the refund doesn't arrive you will need to chase it up with Sky.

These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.