Sky mobile details

[Dan270]

Hi,  my mobile details have disappeared off the app. Can't use the website either, the 'manage' button doesn't do a thing, just refreshes the page. I can't upgrade my phones or even use the piggy bank.  I also can not see any bills since i left sky tv. 

[63johnw]

Hi @Dan270 

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jason-]

Good Evening @63johnw, thanks for flagging @Dan270 account issue with us. We'll be sure to send them over an invite to discuss this further 😊

Cheers, Jason-

[Dan270]

This still is not appearing on the my sky app. 

[Daniel0210]

@Dan270 

What was the outcome of the escalation chat with the Community Messaging Team?