"Your services are currently being restricted"

[Wurst1]

Logged into my Sky account, and wanted to check I was eligible for upgrade (I should be) in advance of the iPhone 16 pre-orders starting on Friday.

On my landing page it says, "You can now upgrade" next to my device.

I clicked "Manage device", then clicked on "Start upgrade".

I then get taken to an error page which says...

"Your services are currently being restricted. There is an outstanding action on your account which is resulting in your services being restricted. Find out how to remove these restrictions."

There's a button on the same page which says "Reinstate your services".

When I click "Reinstate my services" I then get another error page saying...

"THIS PAGE IS RESTRICTED"

As far as I know there are no restrictions - my bill is paid and up to date (never missed a payment) and I can make/receive calls etc.

Can anyone from Sky get in touch via PM to try and resolve this? Thanks.

[caesarome]

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@Wurst1 wrote:

Can anyone from Sky get in touch via PM to try and resolve this? Thanks.

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@Wurst1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Wurst1 to chat.

[Wurst1 · Accepted solution]

Well it seems to have resolved itself. I suspect it was Sky updating their systems at an early hour like a lot of companies do. All seems to be working OK again. Thank you to those who replied.

[LAF311023]

I have spoken to Sky twice today regarding this issue, was told it would be sorted by mid afternoon, still cannot access accessories shop. I am very annoyed as I always pay my bill and I wonder if this will be affecting my credit score?

[LAF311023]

@Wurst1 

[caesarome]

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@LAF311023 wrote:

still cannot access accessories shop. I am very annoyed as I always pay my bill and I wonder if this will be affecting my credit score?

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Not being able to access part of the Sky website isn't going to have any affect on your credit score.

[LAF311023]

I am aware of that, what I meant was if they are saying I owe money, could that lead to an impact on the credit score. 

[caesarome]

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@LAF311023 wrote:

what I meant was if they are saying I owe money, could that lead to an impact on the credit score. 

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Do you owe them money, can you view your mobile bill ?

[LAF311023]

I am up to date with all payments. Always have been. 

[caesarome]

Then there will be no impact on your credit score.