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Discussion topic: processing order

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This message was authored by ell_ie This message was authored by: ell_ie

processing order

what does it mean if my delivery date says "comimg soon" is it because i ordered on a sunday and they've not yet processed it? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: processing order

Posted by a Superuser, not a Sky employee. Find out more

@ell_ie 
Credit checks still to be completed maybe. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.


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This message was authored by caesarome This message was authored by: caesarome

Re: processing order

Posted by a Superuser, not a Sky employee. Find out more

It could also be that at present they don't know of a delivery date as the stock for your order has arrived from the supplier but should be soon enough.

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ell_ie
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This message was authored by ell_ie This message was authored by: ell_ie

Re: processing order

do you know if they are relatively fast at restocking, if that is the issue? 

This message was authored by caesarome This message was authored by: caesarome

Re: processing order

Posted by a Superuser, not a Sky employee. Find out more

As customers here nobody can say who long it will take by coming soon can mean anything from a few days to a few weeks. It should update when it has been dispatched to DPD who in turn should contact you a day or two later with a one hour delivery slot.

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