09 Feb 2025 06:51 PM
what does it mean if my delivery date says "comimg soon" is it because i ordered on a sunday and they've not yet processed it?
09 Feb 2025 06:55 PM
Posted by a Superuser, not a Sky employee. Find out more@ell_ie
Credit checks still to be completed maybe. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.
09 Feb 2025 07:19 PM
Posted by a Superuser, not a Sky employee. Find out moreIt could also be that at present they don't know of a delivery date as the stock for your order has arrived from the supplier but should be soon enough.
09 Feb 2025 07:38 PM
do you know if they are relatively fast at restocking, if that is the issue?
09 Feb 2025 07:45 PM
Posted by a Superuser, not a Sky employee. Find out moreAs customers here nobody can say who long it will take by coming soon can mean anything from a few days to a few weeks. It should update when it has been dispatched to DPD who in turn should contact you a day or two later with a one hour delivery slot.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion