Unable to sign credit agreement

[Kib6807]

I actually couldn't cope anymore. My phone I have at the minute isn't working unless in the charger. Told them all of this and was left with no phone whilst travelling through the airport which was an absolute nightmare. Nobody at sky even knows what is going on 

[TaylorWalker]

Inform the people who helped me on this sky community.. 

thank you, there was no problem at all turns out because I had access to my bills that wasn't the problem. There was no restriction no glitch nothing which didn't make sense. Turned out the problem was that because I ordered a new iPhone 18 pro it was preventing my account from accessing the Sky store within the MySky app to agree the credit agreement which I didn't know that's why they had to cancel the order and re-purchased it and it suddenly worked so all this time there was no outstanding balances no nothing it was to do with the new iPhone. I don't know why I didn't see that because it wasn't telling me the phone was out of stock. nothing like that it kept saying try again later.. 

everything is now sorted if I need future help I will surely contact people on here,  thanks again everyone 

[Cmcfaul2806]

Ordered 18pro today and same issue can't sign the agreement just throws up an error every time I try whether on my phone via the app or my laptop. Is there no fix for this ?

[Denp444]

Also having this issue. Can this please be escalated?

[Daniel0210]

@Denp444 

You had posted in an old thread. Your post has been moved into the current thread on this issue. 

[Whitefrost09]

I have had the same issue now for nearly a month and when I ring up they just say they are working on it might take a while, its a joke for a company of this size 

[Leahbrysonx]

Same thing with me ordered Sunday and keeps saying something is wrong I called yesterday they said they will get back to me in 3-5 working days but bacd had a few reports of it

[Kib6807]

Welcome to the world of nobody being able to help. Some people have been waiting a month. Myself I am two weeks 

[Dani941]

Can't sign my agreement, ordered and payed upfront cost three times now. Went to Chelmsford to actually speak to someone and he said to go Stratford. He said you sign the contract there and have your phone within 20 mins. I got a new tablet thrown In for free with my new phone, but still can't sign.

Please can someone escalate this to sky backroom so they can clear and flags on my account. I am currently without a phone and need one urgently for work and other reasons.

[humaira2]

hi so basically i am trying to sign the credit agreement but i ordered an iphone 18 pro glacier coulour so cant sign it when i try it says eirther complete or takes me back to the home page

[caesarome]

@humaira2 

Make sure the email address on your Sky account is the same as the email address they send the key facts and order confirmation to, so if it isn't change the email address on your account to this one.

[Missjox]

Still having the same issue. Happened to be near a Sky store today, went in to see if they had any ideas. Their advice was to cancel the order and just buy it direct from Apple! Called again this evening, first person transferred me to the most helpful person I've spoken to so far, who had nothing to do with the mobile side of things.  The complaint number I was given, apparently wasn't even logged as a complaint, just an escalation. He's now logged it as a complaint and arranged a call back from mobile team for Monday evening. Previous promised call backs never happened. Hoping this will start to move forward now. 

[Deano1772]

I believe this is a deliberate block from Sky due to a lack of available stock. I signed my agreement a few days ago, but have been told the phones won't be available for another 3-4 weeks. 🤦🏻‍♂️

[Daniel0210]

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@Deano1772 wrote:

I believe this is a deliberate block from Sky due to a lack of available stock. I signed my agreement a few days ago. 🤦🏻‍♂️

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@Deano1772 

Except this issue was first reported nearly a week before the iPhone 18 pre-order announcement in the other thread you've added to. 

[barffarnold]

Hi, I am having a few issues and I have had no luck with contacting customer support via phone, or looking at other posts.

EVERYTHING I HAVE TRIED BELOW I HAVE ALSO TRIED WITH DIFFERENT BROWSERS, DIFFERENT DEVICES (DESKTOP, LAPTOP, TABLET, PHONE, TRIED WITH JAVASCRIPT DISABLED AND TRIED WITH INCOGNITO SETTINGS FOR DIFFERENT BROWSERS. I HAVE DONE EVERYTHING AS ADVISED BY A CALL HANDLER ALSO.

I believe the following is down to my account showing as "suspended" despite not being suspended and NEVER missing any payments/contractual obligations, and I hope that first of all this can  be looked into and fixed.

The main issue I am having is I couldn't apply for a phone contract on the website, as it kept coming up with "something went wrong please try again later". 

Because of this I applied for a contract via phone call, and I have now been asked to go on my account and sign the contract.

I go to click on sign agreement and a message comes up asking me if its affordable. Before I have time to click it, and sometimes after I click it, it will take me to the "Something went wrong please try again later" page.

This happens on a few other pages too.

Can my account please be looked into? I think the false suspension is causing it.

If not, can I have some other way to sign my contract?

Regards