phone

[pearl2]

I brought a new phone (twice) everything went through perfect but then couple days later i got an email saying it has been cancelled but dont know why. 

Ive been giving a ticket with a reference id but not sure how i got further with this.

[63johnw]

Hi @pearl2  this normally means you have failed Skys second more enhanced credit check. A call to sky will confirm but they won't be able to tell you why. That's something you need to follow up with a credit agency. 

[Daniel0210]

@pearl2 
It’s possible you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.