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Discussion topic: phone number

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This message was authored by lily5678 This message was authored by: lily5678

phone number

I had my new phone about 2 months ago and requested to keep my same number which is has in the phone app, but in settings it's different. 

I have tried loads to change it manually in settings but it still doesn't work it is now affecting things like setting up new apps which require a phone number. People are struggling to call me as sometimes its the right number other times its not. 

HELP

@Sky.Sky 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: phone number

Posted by a Superuser, not a Sky employee. Find out more

@lily5678 wrote:

I had my new phone about 2 months ago and requested to keep my same number


Did you transfer your number from a different network?

I am just another Sky customer and my views are my own
lily5678
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This message was authored by lily5678 This message was authored by: lily5678

Re: phone number

yes from o2 to sky

This message was authored by twilight+princess This message was authored by: twilight+princess

Re: phone number

Is it changing back to the new number? I had the same problem with my iPhone 14 & had to include the Country code (+44 & omitting the first digit 0) with the old number when changing it out & then it stuck.

Virginia.
Diamond Sky VIP member.
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