0

Discussion topic: phone number

Reply
This message was authored by lily5678 This message was authored by: lily5678

phone number

I had my new phone about 2 months ago and requested to keep my same number which is has in the phone app, but in settings it's different. 

I have tried loads to change it manually in settings but it still doesn't work it is now affecting things like setting up new apps which require a phone number. People are struggling to call me as sometimes its the right number other times its not. 

HELP

@Sky.Sky 

Reply

All Replies

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: phone number

Posted by a Superuser, not a Sky employee. Find out more

@lily5678 wrote:

I had my new phone about 2 months ago and requested to keep my same number


Did you transfer your number from a different network?

I am just another Sky customer and my views are my own even if you don't like the answers
lily5678
Topic Author
This message was authored by lily5678 This message was authored by: lily5678

Re: phone number

yes from o2 to sky

This message was authored by twilight+princess This message was authored by: twilight+princess

Re: phone number

Posted by a Superuser, not a Sky employee. Find out more

Is it changing back to the new number? I had the same problem with my iPhone 14 & had to include the Country code (+44 & omitting the first digit 0) with the old number when changing it out & then it stuck.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion