phone contract

[ChelseaBurgess]

So i have a samsung phone on my account that should have been finished in august 2026 i paid my bill in august. And it still has not been written off has 0 months left and obviously i paid my bill last month. This is the only phone i've had this problem with 

 

[caesarome]

@ChelseaBurgess 

Did you make manual payment for £4.25 or was it taken via whatever payment details you have setup on your account.

[ChelseaBurgess]

I have always made a manual payment towards my mobile contract as i do it all together if you get what i mean. Just because im due to pay my monthly bill again this week and its still not taken off and im not sure what to do. 

[caesarome]

What does your bill show regarding the August payment, does it show it as being paid.

The image you posted here isn't your bill.

[ChelseaBurgess]

is this what u need to see 

 

Oh yes i know that 100% i was just showing my phone meant to be paid off in august but hasn't. 

[caesarome]

@ChelseaBurgess 

I would suggest calling Sky tomortrow about this so if you phone has a Sky sim in it then you can call them for free on 150.