@Liv2805
To find out what for certain what is going on your will have to call Sky as usually a cancelled order is due to a failed credit check. As customers here we can't say for sure if this is what has happened but based on your email that said "due to further checks the order has been cancelled" it could well be. It might be that your online account will update within 24 hours to reflect this.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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