not received phone

[Arturs3]

Hi, I paid €66 for a mobile order which was approved and then cancelled the next day.
I never received the device.
I was told the refund would be processed within 5 working days, but it has now been over a month and I have not received my money.

Please urgently confirm the status of my refund and process it immediately.

If needed, I can provide proof of payment.
Thank you.

[Daniel0210]

@Arturs3 
It seems like you failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder