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Discussion topic: no signal or data

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This message was authored by: Ayanna

Message posted on ‎17 Nov 2025 05:36 PM

no signal or data

I have no data and signal since 10 am this morning .  not really sure how to fix this or when it will get fixed 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎17 Nov 2025 05:39 PM

Re: no signal or data

Posted by a Superuser, not a Sky employee. Find out more

@Ayanna 

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile


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This message was authored by: Ayanna

Message posted on ‎17 Nov 2025 05:41 PM

Re: no signal or data

i've checked the service checker says it is down till 8pm supposedly but it's not very helpful as i pay a lot of money and have no service and can't get in contact with anyone 

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This message was authored by: Daniel0210

Message posted on ‎17 Nov 2025 05:44 PM

Re: no signal or data

Posted by a Superuser, not a Sky employee. Find out more

@Ayanna 

Not a lot you can do I'm afraid. If it's a mast issue remember Sky don't not own or maintain any masts so you might be waiting longer. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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