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This message was authored by: sylvia24

Message posted on ‎16 Dec 2025 02:19 PM

new mobile phone

I have recently had a new mobile phone from Sky into which I transferred the sim from my old phone and I thought everything was ok but I am getting messages from Sky about activating my new sim.   I can't seem to get an answer on the online help and I can't find a telephone number to ring.   Can anybody help?

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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎16 Dec 2025 02:32 PM

Re: new mobile phone

Posted by a Superuser, not a Sky employee. Find out more

Ignore it.

 

You don't have to activate your new SIM.  It will drop off your account and you won't be charged.

I am just another Sky customer and my views are my own even if you don't like the answers

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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎16 Dec 2025 02:32 PM

Re: new mobile phone

Posted by a Superuser, not a Sky employee. Find out more

Ignore it.

 

You don't have to activate your new SIM.  It will drop off your account and you won't be charged.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎06 Feb 2026 04:50 PM

Re: new mobile phone

Hi I'm seeing if I can get a new mobile 

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Message posted on ‎06 Feb 2026 04:59 PM

Re: new mobile phone

Posted by a Superuser, not a Sky employee. Find out more

@Helpme66 

Nobody here can answer that so you will have to place the order here:

 

https://www.sky.com/shop/mobile/phones

 

A credit check will be carried out after you place the order and you will be told (via a cancellation email) should you fail it.

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