new mobile phone

[sylvia24]

I have recently had a new mobile phone from Sky into which I transferred the sim from my old phone and I thought everything was ok but I am getting messages from Sky about activating my new sim.   I can't seem to get an answer on the online help and I can't find a telephone number to ring.   Can anybody help?

[PandJ2020 · Accepted solution]

Ignore it.

You don't have to activate your new SIM.  It will drop off your account and you won't be charged.

[Helpme66]

Hi I'm seeing if I can get a new mobile 

[caesarome]

@Helpme66 

Nobody here can answer that so you will have to place the order here:

https://www.sky.com/shop/mobile/phones

A credit check will be carried out after you place the order and you will be told (via a cancellation email) should you fail it.

[PEPPE55]

NEED HELP STARTING PHONE

[63johnw]

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@PEPPE55 wrote:

NEED HELP STARTING PHONE

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You need to explain your problems @PEPPE55. This isn't sky CS here just fellow customers but we may be able to offer advice.