my phone not under my account

[nickiandolivia]

Hi i want to transfer my number and activate sim but my it only shows one mobile which is my daughters not mine i set up a phone with yourselves and revived a iphone 14 in blue but doesn't show sim to activate i have pax code from old supplier 

[caesarome]

If it doesn't show under the account then it might be because it is in a seperate account so give Sky a call on 150 as they will be able to identify what account it is on and they will also be able to take the pac code from you.

[Mr+Ramsden]

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@caesarome wrote:

If it doesn't show under the account then it might be because it is in a seperate account so give Sky a call on 150 as they will be able to identify what account it is on and they will also be able to take the pac code from you.

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Problem with that is that you can't share piggy bank data. Had this problem twice when ordering online , even though you are logged in they create new accounts on same email address so it gets messy. Sky can't move accounts either (that's what they told me both times) so you have to send phone back and then they send you another one on right account but ou have to call them and wait to get answered.