mobile service didnt transfer

[RJD45]

When transferring to an iphone15 from a Samsung everything transfered apart from the mobile service and phone number. I cannot find a QR code to scan to enable, and all other options have failed.

[caesarome]

@RJD45 

Are you using a physical sim if so did you move it to your new phone ?

[RJD45]

I didn`t move the physical SIM as it`s too big. I assumed eSIM capabilties, perhaps wrongly?

[caesarome]

@RJD45 

If you are using an eSIM in your Samsung phone then if you haven't already this explains how to transfer it to your new phone:

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim