mobile order problem

[Nicolexo]

i ordered a phone had no problem ordering it or even taking the money out of my bank account but i haven't received an email on my account it keeps saying there's a problem with the app but my friends app works keeps saying i have to finish setting up my account and when i do it says completed to then say that i need to finish setting up my account , money still out of my bank account no email and app still not working 

[63johnw]

Hi @Nicolexo  is anything showing here ?

https://www.sky.com/myorders

[Nicolexo]

it came up as ooops that didn't work 

[63johnw]

@Nicolexo 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Sky_Gee]

Thanks for escalating this @63johnw  We’ve sent @Nicolexo an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.