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Discussion topic: mobile delivery and first payment

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Message posted on ‎23 Aug 2026 11:19 AM

mobile delivery and first payment

first payment and delivery 

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This message was authored by: Daniel0210

Message posted on ‎23 Aug 2026 11:29 AM - last edited: ‎23 Aug 2026 11:30 AM

Re: mobile delivery and first payment

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@aimee66 
As fellow customers we have no insight into stock levels or delivery timescales.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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This message was authored by: caesarome

Message posted on ‎23 Aug 2026 12:00 PM

Re: mobile delivery and first payment

Posted by a Superuser, not a Sky employee. Find out more

@aimee66 

This link explains your first mobile bill:

 

https://www.sky.com/help/articles/your-first-sky-mobile-bill


So it is 3 days after activation or up to 13 days if paying by direct debit.

 

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