We can't detect your services

[MattDoy]

Has anyone else been having issues. Before the recent issues, I have had problem trying use the sky mobile app and it says that can't be used with a screen reader. No idea what us causing the issue

[Brill+Gill]

Hi @MattDoy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Debbie0808]

I have the same issue 

[Brill+Gill]

Hi @Debbie0808, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[fletch13]

I am having the same issue

[63johnw]

Hi @fletch13 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Danz994]

Good morning @63johnw Thanks for making us aware of this. I'll send @fletch13 an invite now and we can assist further. Thanks, Danielle 

[ShellC8]

I am also having the same issue. After logging in, it just tells me that my services cannot be detected.

[Ferkemall]

Bad robot & bad virtual assistant!