can’t ring or text

[Afleeters]

can't ring or text think i've been restricted and im wanting to pay 

[caesarome]

@Afleeters 

If a bill wasn't paid then your mobile will be restricted until it has been so what does your online bill show regarding the latest bill, you can view this via the MySky app or online here:

https://www.sky.com/mobile-bill

[Afleeters]

i can't view sky mobile bill and i'm wanting to pay bill cause im now restricted and i can't text or ring anyone 

[Daniel0210]

@Afleeters 

Sky won’t reinstate services until you’ve paid what they believe you owe regardless of any individual circumstances and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Any calls to Sky will only prompt you to make a payment. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until sometime the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

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@Afleeters wrote:

i can't view sky mobile bill 

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What is happening when you try to ?

[Afleeters]

i'm trying to pay my sky mobile bill but everytime i press on make a payment it does nothing and i can't ring or text anyone 

[caesarome]

Have you tried calling Sky on 150 as the call might still go through.