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Discussion topic: letter of refusal

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sandy122
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letter of refusal

‎06 Aug 2024 12:08 PM

Can i get a letter of refusal from sky stating that they dont provide proof of usage to the customers. This might help me for claiming process.

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Daniel0210
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Superuser
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Re: letter of refusal

‎06 Aug 2024 03:13 PM - last edited: ‎06 Aug 2024 03:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@sandy122 

We've been to,d that the proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

 

It may also be a good idea to register the loss/theft on the Immobilise website https://www.immobilise.com

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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GD1
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Re: letter of refusal

‎06 Aug 2024 12:10 PM - last edited: ‎06 Aug 2024 12:10 PM

Posted by a Superuser, not a Sky employee. Find out more

@sandy122  Your post has been moved from the Sky Q forum as this isn't related to Sky Q TV service in any way.

 

You're also not talking to SKy so nothing can or will be sent in response to a forum post.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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PandJ2020
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Re: letter of refusal

‎06 Aug 2024 12:48 PM

Posted by a Superuser, not a Sky employee. Find out more
@sandy122 wrote:

Can i get a letter of refusal from sky stating that they dont provide proof of usage to the customers. This might help me for claiming process.

Seen this?  https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

I am just another Sky customer and my views are my own
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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: letter of refusal

‎06 Aug 2024 03:13 PM - last edited: ‎06 Aug 2024 03:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@sandy122 

We've been to,d that the proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

 

It may also be a good idea to register the loss/theft on the Immobilise website https://www.immobilise.com

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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