jason nowell

[dangleball]

he'll sky i'm struggling financially at the moment is it possible you could extend my contract for a further 12 to be able to manage my finances would be greatly appreciated if we could 

kind regards jason nowell

[Daniel0210]

@dangleball 
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

▪️

See this link regarding payment holidays but it's only for 3 months

https://www.sky.com/help/articles/sky-payment-holiday 

[PandJ2020]

You're asking other customers here and not Sky.

Go ahead and contact them to negotiate (or give notice to leave if you are out of minimum term).