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Discussion topic: issues activating sim and keeping my number

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This message was authored by: AC11820kp

Message posted on ‎21 Nov 2025 01:54 PM

issues activating sim and keeping my number

I'm trying to activate the new sim (and it just keeps saying "whoops there's been an error, try again later") and also keep my old number

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎21 Nov 2025 01:57 PM

Re: issues activating sim and keeping my number

Posted by a Superuser, not a Sky employee. Find out more

Hi @AC11820kp  is your old number with sky as you can't port that onto a new sky sim ?

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This message was authored by: caesarome

Message posted on ‎21 Nov 2025 01:57 PM - last edited: ‎21 Nov 2025 01:57 PM

Re: issues activating sim and keeping my number

Posted by a Superuser, not a Sky employee. Find out more

@AC11820kp 

To get help activating the sim you will have to find a way to contact Sky about this don't you do not have another phone you can use they can also be contacted via the social media links at the bottom of this page.

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