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Discussion topic: invoice wrong

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This message was authored by: SamH8

invoice wrong

Hi. I have been charged this month for a sim when I cancelled it and moved to a different network. Surely this should be deducted as I'm not using Skys mobile network anymore? Please let me know. Kind regards, Sam Hackett. 

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This message was authored by: PandJ2020

Re: invoice wrong

Posted by a Superuser, not a Sky employee. Find out more

@SamH8 wrote:

Hi. I have been charged this month for a sim when I cancelled it and moved to a different network. Surely this should be deducted as I'm not using Skys mobile network anymore? Please let me know. Kind regards, Sam Hackett. 


Depends on the timing as you have to give notice to cancel.  The next bill could have been generated within this period.

 

The next bill will generate a credit if so.

I am just another Sky customer and my views are my own even if you don't like the answers
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