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Discussion topic: iPhone colour wrong on email

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This message was authored by Elia2000 This message was authored by: Elia2000

iPhone colour wrong on email

I have ordered a iPhone 14 Plus in the colour starlight but on my order confirmation email it states purple, how do I get in contact with someone about this?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: iPhone colour wrong on email

Posted by a Superuser, not a Sky employee. Find out more

@Elia2000 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: iPhone colour wrong on email

Posted by a Superuser, not a Sky employee. Find out more

@Elia2000 

Does anything appear on you order tracking here regarding it:

 

https://www.sky.com/ordertracking

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