Error when linking account during SIM activation

[McIntyre22]

Hi,

I'm trying to activate my Sky Mobile SIM, but every time I try to link my account, I get a "Whoops, there's been an error" message. Can anyone help please?

Thank you.

[caesarome]

@McIntyre22 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[McIntyre22]

Thank you for escalating this. I look forward to the issue being resolved.

[Greenfingers001]

Thanks for escalating this. We’ve sent @McIntyre22  an invite to chat.

[Tom-W19]

Hi @McIntyre22 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.