iPhone Setup/connection issue

[agie1]

I received a new iPhone 2day, went through set up process cannot now activate an eSIM, nor can I call sky because my old phone is not functioning/disconnected I assume. I have been trying to sort this for 5 hours now!!!

I have tried uninstalling the eSIM and starting again but I cannot receive the codes they send to activate. 

I really need SKY to step up here and contact me via email, I tried their online assistant which was the most infuriating experience ever.

anyone know a way to contact SKY without a phone?.?.

[TimmyBGood]

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@agie1 wrote:

I really need SKY to step up here and contact me via email

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Unfortunately that's not going to happen.

I'll escalate your post to try and trigger an online response, but a Bank Holiday weekend isn't ideal timing.

[agie1]

Appreciate the help thank you.

[Greenfingers001]

Thanks for escalating this. We’ve sent agie1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.