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Discussion topic: iPhone 16 sim issue

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This message was authored by: Jimybob

iPhone 16 sim issue

Hi, I was under the impression Sky mobiles were unlocked.???

I've just purchased an Iphone16 but my Three sim will not work in it, I didn’t have this issue with my 15pro from Sky?


All I get is four little dots in the signal bar.

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This message was authored by: caesarome

Re: iPhone 16 sim issue

Posted by a Superuser, not a Sky employee. Find out more

All phones from Sky should be unlocked so give this a try if you have activated the sim:

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. You will need to set up your Wifi connection again.

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This message was authored by: Jimybob

Re: iPhone 16 sim issue

You mean I need to activate my Three sim in my sky phone.???? It's a sim I've had for ages working fine in my old phone.

 

network reset didn't work.

This message was authored by: PandJ2020

Re: iPhone 16 sim issue

Posted by a Superuser, not a Sky employee. Find out more

I presume you'd have to apply APN settings for the Three SIM.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: iPhone 16 sim issue

Posted by a Superuser, not a Sky employee. Find out more

@Jimybob wrote:

You mean I need to activate my Three sim in my sky phone.???? It's a sim I've had for ages working fine in my old phone.


Sorry, I misread your post so no you don't need to activate your EE sim.

 

The EE APN settings can be found here 

 

 

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This message was authored by: Jimybob

Re: iPhone 16 sim issue

To. Clarify, in order to get my phone to recognise my Three sim I need to change APN settings.?? 

This message was authored by: caesarome

Re: iPhone 16 sim issue

Posted by a Superuser, not a Sky employee. Find out more

@Jimybob 

Correct as you need the APN settings installed so it is worth a try. If that doesn't work then as the sim is for EE you would need to ask them about this.

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This message was authored by: Jimybob

Re: iPhone 16 sim issue

Well in conclusion you Cannot use a three sim in an iPhone 16.

This message was authored by: caesarome

Re: iPhone 16 sim issue

Posted by a Superuser, not a Sky employee. Find out more

You can use any sim in an iphone 16 so are you still having the same issues, what have EE said when you contacted them about this ?

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This message was authored by: Jimybob

Re: iPhone 16 sim issue

Three have told me my sim is too old, despite being the correct fitting size. 🤷‍♂️🤷‍♂️

This message was authored by: PandJ2020

Re: iPhone 16 sim issue

Posted by a Superuser, not a Sky employee. Find out more

@Jimybob wrote:

Three have told me my sim is too old, despite being the correct fitting size. 🤷‍♂️🤷‍♂️


Strange - are they sending you a 'new' one?

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: caesarome

Re: iPhone 16 sim issue

Posted by a Superuser, not a Sky employee. Find out more

@Jimybob wrote:

Three have told me my sim is too old, despite being the correct fitting size. 🤷‍♂️🤷‍♂️


Sounds a load of nonsense to me so ask them to send you a replacement "new" one.

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This message was authored by: Jimybob

Re: iPhone 16 sim issue

It is odd, phone works fine with the sky sim.

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This message was authored by: Jimybob

Re: iPhone 16 sim issue

Infuriating, Been to the Three shop, they have no idea why it does t work, seen the guy in the Sky stand in the shopping centre and they have no idea either.

(Removed)

 

Moderator note: Removed inappropriate language

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This message was authored by: Jimybob

Re: iPhone 16 sim issue

Found this,

GENERAL / ABOUT scroll down to 'Physical sim' 

NEWORK NOT AVAILABLE click that PHONE NOT ALLOWED.

 

WHY?????

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