iPhone 13

[Chelslive365]

Hi there. My phone is not working properly, I've tried the bits asked to do online and not working still. The down button keeps jamming, the sound keeps breaking up and I can't hear others on the phone too, majority of the time my FaceTime phone calls don't go through for about 7/8 times 

[GD1]

@Chelslive365  You will need to call Sky or take the device to an Apple store.