I have the same issue. Spoke to Sky about it and after a series of troubleshooting and potential resolutions failing to provide a solution, I was sent a new sim. New sim activated and installed, but unsurprisingly same issue persists. I call again, they suggest another new sim, I state that will not fix issue and direct them to all these posts in their website where rather than giving an answer the default position of Sky is to call individuals with issues - resulting in no answer appearing on line. This evidently a known issue at Sky, but they haven’t even shared knowledge of the issue with their call operators. Call operator ended up saying he would transfer me to development team, he didn't, he transferred me to cancellations team - who tried their best, but could not help.
Had this iPad and sim almost a month now and been entirely prevented from using the plan I’m paying for. Issue exacerbated by phone lines only being open from 9am so very difficult to call due to work commitments. this is not a good enough service, Sky. Please resolve without further delay.
