I received my new iPad Pro 2024 together with a physical SIM card, which is confusing because the new iPads only work with esims. When I log into my account and try to activate the SIM card, I am only given the option to activate a physical one, the field for the activation of the eSIM is grey and I am unable to select it. Does anyone know why and how I can activate the eSIM? It also says on Sky Support that I should've received an email with a code, but I only received an email saying to follow the online instructions on how to activate the sim.
