All calls failing on new iPhone 16 pro

[JB771]

Setting up iPhone 16 pro unable to make any calls

[caesarome]

@JB771 

How are you setting this up for calls, with a physical sim from Sky or an esim ?

[JB771]

eSIM I believe 

[JB771]

Do I need to supply an eSIM

[caesarome]

If you haven't already you will either need a physical sim or an esim so what you order from Sky is up to you.

[JB771]

The iPhone 16 pro can only use an eSIM I assumed one was supplied with the phone 

[JB771]

Are you saying I need an eSIM to make calls?

[caesarome]

The iphone 16 in the UK can take a physical sim and esim and no it doesn't come with an esim as this is something you will need to order yourself by selecting a data plan for it from here:

https://www.sky.com/shop/mobile/plans

[63johnw]

---

@JB771 wrote:

Are you saying I need an eSIM to make calls?

---

Hi @JB771  you either need an eSIM with a data plan attached or a physical sim with a plan for your phone to operate correctly and yes you need a sim to make calls. 

[PandJ2020]

---

@JB771 wrote:

The iPhone 16 pro can only use an eSIM I assumed one was supplied with the phone 

---

Phones do not complete with a SIM 'installed' (or activated).

It's a pro-active step you need to make, either:

1. Activate a physical SIM and insert it.

2. Activate an eSIM and install it.

(There will be a dataplan cost for either)

[JB771]

I did fit a physical SIM and everything fell into place - calls working OK. Thanks for your reply.