lost phone

[PandJ2020]

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@justin+nightingal wrote:

is there any that sky mobile can send me a replacement phone s22 5g 256gb phone because my was stolen and it has mobile insurance up until 2025 because i renewed it and also it was due for swap an upgrade i cant seem to contact via there live chat option 

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You can't swap a phone you don't have.

If you had insurance at the material time then claim with them.

[daveNOS]

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@justin+nightingal wrote:

is there any that sky mobile can send me a replacement phone s22 5g 256gb phone because my was stolen and it has mobile insurance up until 2025 because i renewed it and also it was due for swap an upgrade i cant seem to contact via there live chat option 

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@justin+nightingal Why on earth would you think Sky would send you a replacement?

You mention you have mobile insurance but you clearly can't have for two reasons,

1. You never mentioned it before and you seem to have not contacted them, despite it being months since you lost or had your phone stolen.

2. No insurance company anywhere offers multi year policies, they are all 12 month renewable at most.

Something is very much off with this whole thread.

[Daniel0210]

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@justin+nightingal wrote:

sky have not been very helpful about what i need to do next about my lost samsung s 22  can anyone here help or give advice i have insurance on the phone but sky are being funny with me there live chat is not working i have trying to chat with a sky expert but i m having no joy  

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In fairness having insurance was mentioned back on 17 Aug but the above tends to suggest there is more to this than we're privy to and perhaps the claim is in question. 

[GD1]

@Daniel0210  And the fact the OP doesn't seem to be following any of the advise provided and keeps making new threads for the same issue every few weeks!

[Daniel0210]

@justin+nightingal 

Two simple questions…
1. Have your insurance company accepted your claim?
2. If they have, what advise have they given you in order to source a replacement device? 

[justin+nightingal]

i am trying to contact sky mobile about getting new phone has i lost and had my s22 stolen from me and am due for a swap or upgrade can sky contact me and als sky chat option is not working 

[GD1]

@justin+nightingal  Sky won't and can't contact you on the back of a forum post as they wouldn't know who you are.

You need to call them to report the phone lost/stolen and will need to be patient when trying to get through.

https://www.sky.com/help/articles/lost-or-stolen-sky-mobile

[63johnw]

Hi @justin+nightingal  just to make you aware, unless you have insurance cover, you will still have to keep paying for the stolen/lost phone as well as any new one you get. 

[justin+nightingal]

i do have insureance on my stolen phone and you know sky can be real funny about it me trying to get a replacement yet the  wayi see it the s22  still belogs to them and even i have contract with them the device is still theres and i feel they are not doing enough to help me resolve this and feel let down by them. are any other ways that someone know of some apps that can help track and locate it the phone is being used right now and on if you of any other tracking website i have tried using samsung find my phone and the phone is switched on  and i tried google find but its on on that any advice would be helpful thanks

[Daniel0210]

@justin+nightingal 

You have posted pretty much the same on multiple threads for months (August if my memory serves me right). We can't offer any new advice. 

Edit-threads merged again. 

[daveNOS]

@justin+nightingal how many time do you need to be told before it sinks in Sky can do nothing to help, they have zero obligation.

I can't understand why you haven't claimed on the insurance you say you have, it makes zero sense.

Repeatedly asking for help tracking it months after it disappeared is odd, it gives off a really uneasy feeling that your actually trying to track someone else's phone.

[justin+nightingal]

 yes i have tracked the my stolen s22  phanton black mobile device to an uber eats driver (removed) and i used tha imei number and to model serial number and located and to the person who i have nmed has stolen it okay and is using at the this is person i get red taking it its my stlen s22 is now and the person is using it in all thing tracking staff left on my device an gps and and location  know so try too ask ik some sky agent can track it now because i can and try i just got it under warrenty today and right now and brought insurance today for my stolen device s22 

Moderator note: Removed personal/identifiable details

[Daniel0210]

@justin+nightingal 

Your post is difficult to understand but it has been edited as you can't name the alleged offender on a public forum as that could get you into all sorts of trouble. 

If you have proof this person took your phone (and it's not a civil matter) contact the police again so the investigating officer can look into it. 

[justin+nightingal]

i phone sky protect today and told me i could not renew my nsureance on y galaxy a8 tab and s22 the tab screen is broken and ihad an s22 stolen i iwas trying to claim on my existing sky protect insurance  which expaired in 2018 can anybody advise me on what i should do and how to go about getting both device replaced by sky mobile i dont think its right to  for me to my bill even tho i dont have o both devices any help would be great with someone who know how to go about it with sky moble 

[Daniel0210]

@justin+nightingal 

It's not surprising if Sky Protect won't let you claim on a policy you say expired 6 years ago. You've asked repeatedly about loss and theft of your mobiles over the last 10 months. You still seem to be of the belief that Sky will replace them. They won't and you're still responsible for paying for the stolen one and/or the repairs to the damaged one.