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Discussion topic: help

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This message was authored by: Millie41

Message posted on ‎25 Feb 2026 08:24 PM

help

I have contacted you many times trying to get a replacement sim card as i need a new one and it never gets sent out to me. 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Feb 2026 08:26 PM

Re: help

Posted by a Superuser, not a Sky employee. Find out more

@Millie41 

Not us. You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 

Why do do need a replacement SIM card? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Private/Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: caesarome

Message posted on ‎25 Feb 2026 08:27 PM

Re: help

Posted by a Superuser, not a Sky employee. Find out more

@Millie41 

How many times have you contacted Sky about this ?

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This message was authored by: Millie41

Message posted on ‎26 Feb 2026 02:57 PM

Re: help

Oh sorry ive never used this, ive rang 4 times in the last two months as my sim got water damage and i dont have one and each time they tell me they will send one out but never do:( 

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This message was authored by: Daniel0210

Message posted on ‎26 Feb 2026 03:02 PM

Re: help

Posted by a Superuser, not a Sky employee. Find out more

@Millie41 

Are you the Sky Mobile account holder?

 

Is the address correct on your Sky Mobile account?

If you are the account holder we may be able to get you some help via the Community Messaging Team on here. Let us know if you wish to try that after confirming it's your Sky Mobile account otherwise you'll need to call Sky.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Private/Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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