eSIM was working and now not after installing

[Vj101]

I activated the eSIM this morning and it was working fine for a couple of hours and then stopped working and cannot resolve it. There is also another physical SIM card in and all settings have been set correct it is still not working. 

[arcadeavenger]

Hi @Vj101, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.