eSIM not working

[Kitty49]

My ESim has suddenly stopped working, my son had the same issue a few weeks ago. I've tried all the suggested fixes but still no luck. It's vital that I have a working phone, can anyone help me get this sorted ASAP? 

[63johnw]

Hi @Kitty49 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jason-]

Hello @63johnw, thanks for flagging this post. I'll drop @Kitty49 an invite now and we can discuss this further 😊

Thanks, Jason-