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Discussion topic: eSIM issue

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This message was authored by Finsceal This message was authored by: Finsceal

eSIM issue

Hi Guys, I finally switched over to Sky Mobile and opted to keep my number and an esim. After trying to install, it prompted eSIM can't be installed. I've no coverage now and I can't request a new code, as the number it sends it to is the mobile number that has no coverage. They are also closed so I can't ring to get it sorted. Any help would be great. Thanks 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: eSIM issue

Posted by a Sky employee

Hi there @Finsceal , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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