eSIM incompatibility

[Adean50]

Hello, 

I've bought a new iPhone 16 with an eSIM with sky in Dec. I ordered my pac code from EE to transfer my number over and I keep getting the message that EE dosent support esims. I think I need a physical SIM card from sky but after going through the virtual chat and lack of phone number I'm left with no way of using my new phone! 

[63johnw]

Hi @Adean50  order a sim here 

https://www.sky.com/shop/mobile/plans

[Adean50]

Thanks for info but I've already entered into a new contract with sky but ordered it as an eSIM. So I need a physical sim for the package I'm already paying for? 
any ideas?

[63johnw]

To get you some help @Adean50  i have escalated your issue to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.