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Discussion topic: eSIM failed to activate

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This message was authored by: Nellyb19811

Message posted on ‎30 Jul 2026 09:29 AM

eSIM failed to activate

My eSIM failed to activate. I've spoken to two webchat advisors who said it was rejected, first one said no one could help until 9 and they would get it sorted 2nd one has now told me I need  to wait 24 hours for a new code!! I have no mobile network. Does anyone know how I can get this fixed asap. Or do I need to wait on them to send another code! 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎30 Jul 2026 09:30 AM

Re: eSIM failed to activate

Posted by a Superuser, not a Sky employee. Find out more

@Nellyb19811 

Could they not cancel this esim for you and then order another one ?

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This message was authored by: Nellyb19811

Message posted on ‎30 Jul 2026 09:36 AM

Re: eSIM failed to activate

They weren't much help at all. Just said to wait. No idea why the first one was rejected. 

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