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Discussion topic: eSIM confusion

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This message was authored by: LClark

eSIM confusion

I recently purchased an iPhone 17e with an eSIM. I activated the eSIM and all went as was supposed to, or so I thought.  
sky Mobile emailed me and said there was an issue setting up the sim. 
I have one phone number stored on my eSIM that opens an option to change it but won't let me save anything. When I phone someone, there is a completely different phone number on their display. They are both new numbers. I am not porting anything over from my old contract.  What have I done wrong? 

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This message was authored by: caesarome

Re: eSIM confusion

Posted by a Superuser, not a Sky employee. Find out more

@LClark wrote:

I have one phone number stored on my eSIM that opens an option to change it 


Isn't that the number that has come with the esim, if so you can't just change it I don't think.

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