eSIM confirmation code not received

[Kal1326]

Hi 

I have already got Sky Sim card and looking change to eSIM - But not received the confirmation code to my email. I am still receiving other emails from sky. 

I have contacted mobile team last week and advised that i will get a email with confirmation code but code not received 

Could anyone pls help me on this

Thanks

[Tom-W19]

Hi @Kal1326 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Kathleen28]

Hello,

I have the same issue, please can I have some help?

[caesarome]

@Kathleen28 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.
Please be aware, our Community chat closes at 6pm tonight and will re-open on 27th December at 8am.

[Saco]

I've scanned the qr code for