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Discussion topic: eSIM but not receiving messages, can send but dont receive any.

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This message was authored by: Prodr

eSIM but not receiving messages, can send but dont receive any.

I converted to an eSIM having a replacement phone last week, since then I am not able to receive messages. I can send messages and these go through but no responses or messages are being received. Can anybody help?

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This message was authored by: 63johnw

Re: eSIM but not receiving messages, can send but dont receive any.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Prodr  at a guess I would say you need to convert back to a physical sim then  once that's activated try converting to an esim again if you still want to. Call sky on 150 for help. 

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