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Discussion topic: eSIM activation

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This message was authored by: Amelia-_

Message posted on ‎19 Jun 2025 07:21 PM

eSIM activation

Hi I have got a new phone that I can't use because I didn't receive an email with the activation code so I can't make calls or texts on my new iPhone so I don't know what to do can you please help me with this?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎19 Jun 2025 07:35 PM

Re: eSIM activation

Posted by a Superuser, not a Sky employee. Find out more

@Amelia-_ 

Have you checked your email accounts trash/bin/junk/spam folders for the email ?

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This message was authored by: Amelia-_

Message posted on ‎19 Jun 2025 08:05 PM

Re: eSIM activation

Yes I checked all of them and nothing came through 

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This message was authored by: caesarome

Message posted on ‎19 Jun 2025 08:11 PM

Re: eSIM activation

Posted by a Superuser, not a Sky employee. Find out more

If it has been more than 30 minutes since you did this then you will need to get in touch with Sky support about this:

 

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

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