Discussion topic: eSIM Not Authenticating on new iPhone 16

This message was authored by: Simon693 · ‎27 Dec 2024

Hi,

Can anyone please advise what to do . My son has tried numerous times through the app to no avail to convert his SIM to an eSIM as he now has an iPhone 16. Have called SKY 4 times and constantly get passed around. They are clueless. We go thru the process with the code and QR code and it doesn't work. Would it be best to order a new physical SIM and try again? HELP

This message was authored by: caesarome · ‎27 Dec 2024

@Simon693

If he already has a physical sim from Sky then he can use that in his iphone 16.

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This message was authored by: Simon693 · ‎27 Dec 2024

It's a US iPhone 16 so no physical SIM card now.

This message was authored by: caesarome · ‎28 Dec 2024

What part of the process is he getting stuck on ?

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This message was authored by: Simon693 · ‎28 Dec 2024

After scanning qr code, going through all steps to install eSim countless times, it just won't install

This message was authored by: Simon693 · ‎28 Dec 2024

It says unable to activate SIM contact Sky

Discussion topic: eSIM Not Authenticating on new iPhone 16

eSIM Not Authenticating on new iPhone 16

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