e-SIM how do I activate it I don’t have a code

[Chez20]

I have a new phone from Sky, I was previously with 02, I did not realise my PAC code was not ported successfully so I am still paying for airtime calls with 02 and paying for my mobile with Sky, I have got nowhere with Sky, trying to sort out, the e-SIM activation code is invalid, all I want to do is talk to a real person not a virtual assistant or an automated service!!!!!

fed up now!! 

[caesarome]

---

@Chez20 wrote:

I have a new phone from Sky, I was previously with 02, I did not realise my PAC code was not ported successfully 

fed up now!! 

---

It is your mobile number that ports over, so I presume you gave Sky your pac code so what network is your number with at present, is it Sky ?

[Chez20]

Anybody else having trouble with no service since transferring mobile number over, 

I have been told 3-5 days to wait to get it resolved! That's if they can resolve it, I have a message on my phone " eSIM is not provisioned!!! 

customer service is useless!!!!! 

[caesarome]

@Chez20 

Has the esim been activated ?

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

[Chez20]

Mobile is with 02, have Sky pac code, number has been transferred over, eSIM has not been provisioned so I have no service, been told to wait 3-5 days!!! 

[Chez20]

Hi thanks no mast issues, eSIM has not been provisioned that's the message on my phone!

although eSIM was installed so it's the carrier that needs to sort out? 

[caesarome]

I presume you have, but you haven't said if you have actually activated the esim ?

[Chez20]

Yes eSIM has been activated